FAQ

What is VIP status and how does it work?

VIP status is earned by our most dedicated players. Earning your way into the VIP areas allows you to play at higher limit tables and access exclusive games – Baccarat and Single Deck Blackjack – which are not found anywhere else in the Casino.

The VIP point system is based on RP (reward points). Once you earn enough RP for the month, you will be granted VIP access. VIP 1 Status is granted at 20,000 RP, which a dedicated user should be able to attain within a month. All of the games are balanced to give out the same amount of RP per time spent. So if your favourite game is Slots, you can earn chips at the same rate as someone else whose favourite game is Roulette. The more chips you win, the more RP you win.

In addition to having access to the VIP space, you’ll earn exclusive benefits. VIP members earn bonus chips from daily rewards, tasks, Super Slot machines, and free chips. VIP members also receive a bonus when purchasing chips from the Chips terminal. In the VIP room, you can find the Royal Reserve – a VIP-only store with exclusive items and sales. VIP members can often find items available here before they are released to the rest of the casino.

There are multiple VIP levels:

VIP1

VIP2

VIP3

When you achieve VIP status you have the rest of the month to play and socialize exclusively in the VIP Room. At 7:00 PM EST on the last day of the month, your progress towards your VIP level will be reset. Once the next new month starts, you have until the end of the month to earn RP to maintain your status. Those who have earned enough RP this month to become a VIP will retain their status for next month. This will always happen at the end of each month. Do not worry if you did not become a VIP this month. You will have a shot at becoming a VIP every month.

Are players on different platforms able to play together, or can I use my account on other platforms?

All versions of the game operate separately. You will not be able to share your account, chips, RP or items with the other platform versions of the game.

Can I cash out my chips for real money?

You cannot cash out your chips for real money. However, by playing the casino games you will earn Reward Points(RP), which you can use to purchase cosmetic items for your avatar in-game.

Can I gift chips?

You can gift chips by going to a Chip Station in the casino. These stations are marked by the floating 3D chip above it.

Once you have entered the Chip Station, select “Gift Chips”. Then choose how many chips you would like to gift. Next, select the friend that you want to send the chips to. A screen will pop up where you can confirm your purchase.

After that is done, your friend will receive the chips. What a great gift!

How can I get new clothes for my avatar?

You can get new clothes and accessories in a variety of ways! Some are rewards unlocked by completing challenges within the Casino. Most are available to be purchased in the stores located in the Lobby, using the RP that you accumulate from playing any of the games. Some items are exclusive to real money purchases from the Crown Jewels and Royal Reserve stores.

To purchase clothes using RP, you can walk up to one of the in-game storefronts and interact with it, or access one of the stores from the main menu.. You will find yourself in the store interface, where you can try on new clothes. When you find an item you like, you can add the item to your cart. Use the checkout button on the bottom left when you are finished shopping. You’ll get another chance to confirm the clothing you’ve selected and the total RP cost. You can then complete your purchase by clicking the checkout button.

What can I do if I'm being harassed?

If you are being harassed by another player, you have two options: you can block them, or you can report them. These options are available through the Interact menu. You can open the menu by standing near the offending party in the casino and pressing the interaction button, or by highlighting their chat message and selecting it. This brings up a list of actions that you can do, two of which are blocking and reporting. You can also type “/block username” in the chat window to block an obnoxious player.

Once you block a user, you will no longer be able to see their messages or their avatar in the casino. If you need to un-block somebody, you can go to the friends menu, then select the “Blocked” tab, where you can see a list of users you blocked. You can press the button with the X under the list to remove them from blocked list.

If you choose to report someone, you will be shown a text input box where you can fill in the details about why you are reporting this person. Once you are done, click the check mark button to submit your report. If you run out of reports that you can file, you can still block the other player for the time being. It’s best not to otherwise engage or reply to the person bothering you. Report, block, and let our moderation team handle the rest so you can enjoy your Four Kings experience!

I have ideas for the game I want to share and talk about with other players! Where can I do that?

We love getting feedback and seeing the community grow, and have set up forums for just this purpose! Feel free to chat with your fellow casino players (and us) over at forum.casino.digitalleisure.com. We also have a Community Page on Facebook where you can post your comments and ideas. Our Steam Page also has forums for players who use that platform.

I got disconnected and lost my buy-in. Can I get it back?

Sure! We’re happy to refund you buy-in if you lose your internet connection. Just use the in-game tool to request a refund – you can find it in the settings menu under Bug Report. Select the Chip Refund option, and let us know what game you were playing, how much the buy-in was, and when you got disconnected. Chip refunds can usually be processed within 24 hours, although it may take longer on holidays and weekends.

If you ask for a win that was anticipated but not completed, unfortunately we can’t award unearned wins. However, if you have video or screenshot proof of the win, feel free to send it to techsupport@digitalleisure.com and we can review on a case-by-case basis.

Help! My question wasn't answered here or on the forums and I'm not sure what to do!

Don’t panic! For any other questions or concerns, please email us at techsupport@digitalleisure.com, and we’ll help you out. Please keep in mind that our office hours are 9am-5pm EST, Monday to Friday. Tickets will be addressed in the order they are received, so hold tight – we’ll get to yours as soon as we can.